About Rameelo
Rameelo is the ticketing and community platform for Garba, Dandiya, and Navratri events across the United States — built by and for the Gujarati diaspora. We make it effortless to discover, join, and organize the celebrations that keep our culture alive, wherever you are in the country.
We're an early, fast-moving team focused on capturing the Garba market through ticket sales, delivering high-quality products, and building a longevity brand that lasts generations. Everyone here owns real outcomes and sees their work in the hands of thousands of dancers every Navratri.
The Role
Partner directly with organizers and internal teams to implement custom solutions, solve complex technical problems, and ensure successful platform adoption. Success in this role directly contributes to customer satisfaction, platform flexibility, and long-term organizer retention.
Primary Responsibilities
- Work directly with organizers to understand technical requirements.
- Build custom integrations and event-specific solutions.
- Troubleshoot technical issues during onboarding and live events.
- Bridge communication between customers, Product, and Engineering.
- Identify opportunities to improve platform capabilities.
- Support high-priority customer implementations.
- Document solutions and technical learnings.
Key Performance Indicators
What You Own
- Technical customer implementations
- Organizer integrations
- Technical consulting
- Customer technical support
- Deployment success
Definition of Success
Successfully deliver technical solutions that help organizers maximize the value of Rameelo while providing exceptional customer experiences during onboarding and live events.
Rameelo is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. This description summarizes the primary responsibilities of the role and is not an exhaustive list of duties; it does not constitute an offer or contract of employment, and unless otherwise required by law, employment is at-will. Need an accommodation to apply? Email careers@rameelo.com.