How can we help you?

After completing checkout, your tickets are available in two places: your Rameelo account under My Tickets, and via the confirmation email sent to the address you used at checkout. If you don't see the email, check your spam or promotions folder. The email arrives within 2–3 minutes of purchase.

Refund eligibility depends on the event organizer's policy. To request a refund, email hello@rameelo.com with your Order ID (found in your confirmation email or My Tickets). Our team will contact the organizer on your behalf. Most events allow full refunds when requested at least 7 days before the event date.

In My Tickets, tap the ticket you want to transfer and select Transfer Ticket. Enter the recipient's email address and confirm. They'll receive an email prompting them to claim the ticket to their own Rameelo account. Transfers are available any time before the event starts.

Yes — just enter the attendee's name during checkout. The confirmation email will go to your email address, and you can transfer the ticket to them afterward using the Transfer Ticket feature in My Tickets.

Rameelo automatically applies a 15% group discount when 10 or more people purchase tickets through the same group order. One person creates the group order and shares a link with the crew. As each member joins and selects their tickets, the headcount updates in real time. Once 10 people are in, everyone's price drops — no promo code or organizer approval needed.

On any event page, tap Get Group Tickets or Start a Group. You'll be asked to name your group and select your ticket tier. You'll then get a shareable link to send to your crew via text, WhatsApp, or Instagram DM. Each person who clicks the link can add themselves to your group order.

Head to the Friends section in your Rameelo portal. You can search by name or username and send a friend request. Once accepted, you'll see each other's upcoming events and can easily create group orders together. Your friends' activity is always private — only visible to you.

Go to the Events page and use the city or state filter to narrow down events in your area. You can also filter by date range, ticket availability, and artist. Rameelo covers garba and Navratri events across every major metro in the USA — New Jersey, Atlanta, Chicago, Los Angeles, Bay Area, Dallas, Houston, Seattle, and more.

Sold Out means all available tickets for that tier have been purchased. Waitlist means the organizer has enabled a waiting list — you can join and be notified if tickets become available due to cancellations or a capacity increase. You are not charged when joining a waitlist.

Create a free Rameelo account and follow your favorite artists. When an artist announces a new event, you'll receive an email notification. You can also follow an organizer's page and opt in to city-based alerts in your account settings.

Visit rameelo.com/organizers and sign up for an organizer account — it's free. From your Organizer Portal, click Create Event and fill in your event details: title, date(s), venue, description, and cover image. Then add your ticket tiers with pricing and capacity. Once you're ready, publish and your event goes live on the platform immediately.

Organizers receive payouts 3 business days after each event concludes. Funds are transferred via ACH to the bank account you add in your Organizer Portal under Payouts. You can track pending and completed payouts in the Financials section. Rameelo doesn't charge organizers a platform fee — you keep 100% of your ticket revenue.

Inside your event's edit page, scroll to the Ticket Tiers section. Add as many tiers as you need — General Admission, Couples, VIP, Early Bird, etc. For each tier, set the name, price, total capacity, and (optionally) a sale end date. You can reorder tiers, mark them as hidden, or pause sales at any time from the portal.

From the Organizer Portal, open your event and go to Check-In. You can scan attendee QR codes directly from your phone's camera — no additional app needed. The check-in dashboard shows real-time entry counts and flags duplicate scan attempts automatically.

Go to rameelo.com/auth/forgot-password and enter the email address associated with your account. You'll receive a secure reset link within a few minutes. The link expires after 1 hour. If you don't see it, check your spam folder. After resetting, you can log back in with your new password.

Log in to your Rameelo account and go to Settings in the portal sidebar. From there you can update your display name, profile photo, city, and notification preferences. Changes save immediately.

To delete your Rameelo account, email hello@rameelo.com from the email address on your account with the subject line 'Account Deletion Request.' We'll process your request within 5 business days and confirm by email when complete. Note that any active tickets or pending group orders will be permanently cancelled.

Rameelo accepts all major credit and debit cards: Visa, Mastercard, American Express, and Discover. Payments are processed securely through Stripe, one of the world's most trusted payment providers. We currently don't accept cash, checks, PayPal, Venmo, or cryptocurrency.

Yes. Rameelo uses Stripe for all payment processing, which is PCI DSS Level 1 certified — the highest level of security certification in the payments industry. Your full card number is never stored on Rameelo's servers. All transactions are encrypted end-to-end using TLS.

A receipt is automatically emailed to you at checkout. You can also download it from My Tickets by selecting your order and tapping Download Receipt. If you need a formal invoice for expense reporting, email hello@rameelo.com with your Order ID and we'll generate one within 1 business day.