Tickets & Orders · 3 min read
Can’t find your tickets, or used the wrong email at checkout?
If your tickets aren’t showing up, it’s almost always because of a small typo in the email entered at checkout. This guide helps you locate them — and shows you exactly how to request an email correction if you need one.
First, let’s try to locate your tickets
Before requesting a correction, run through these quick checks — most missing-ticket cases are solved here.
- 1
Check your spam and promotions folders
Your confirmation email arrives within 2–3 minutes of purchase. Search your inbox for “Rameelo” and check Spam, Junk, and the Promotions tab.
- 2
Double-check the email you typed
A small typo is the usual culprit — for example gmial.com instead of gmail.com, or a missing letter. Look at the charge confirmation from your bank; the receipt descriptor can help you recall what you entered.
- 3
Sign in with the exact email you used
Go to Sign inand enter the email you used at checkout. Even if you bought as a guest, your tickets attach to your account automatically the moment you sign in with the matching address — then they’ll be in My Tickets.
- 4
Still nothing? You likely used the wrong email
If none of the above works, the order was almost certainly placed under a mistyped address. Don’t worry — your tickets aren’t lost. Follow the steps below to have support move them to the correct email.
If you entered the wrong email at checkout
Guest checkout sends tickets to the email you entered. If that address was wrong, our support team can verify you as the purchaser and update your order — moving the tickets to your correct email. The fastest way is to message our team:
- 1
Open the message
Use the Get help button below. It opens with “I used the wrong email at checkout” already chosen, and writes the message for you — pick email or WhatsApp.
- 2
Tell us the details
Fill in the event name, the incorrect and correct emails, roughly when you purchased, and the amount charged. Add your order/receipt number if you have it.
- 3
Attach a screenshot of the charge
Attach a screenshot of the transaction/charge confirmation from your bank or card statement to the email, or send it in the WhatsApp chat. This is how we confirm you’re the rightful purchaser before changing any contact details.
- 4
Submit — and watch for our reply
You’ll get an instant email confirmation with a reference number, and we typically respond within 1–2 business days. Once your order is updated, sign in with the corrected email and your tickets will appear in My Tickets.
Ready to get your tickets back?
Get help and our team will move your tickets to the right email. It only takes a minute.
Get helpTips to avoid this next time
- ✓Double-check your email on the checkout screen before paying — that’s where your tickets are sent.
- ✓Create a free account before buying so your tickets always land in your portal.
- ✓Buying for friends? Use your own email and transfer the tickets to them afterward.
Still need help?
We’re a message away
Our support team is real people who love garba just as much as you do. Reach us by email or text.